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(Translated by Google) Hello everyone, I exchanged my trailer for a new one... even though I had to go up 5 times from Gatineau to Rockland I had excellent service, really!! Martin the service manager and Pascal our salesman made our experience most pleasant... never had service like that from a dealership... at least not when I bought my 2020 Ranger from Carl Ford in Buckingham.. In short, I highly recommend this company and I will always come back to see what's new... 😀 (Original) Bonjour à tous, Jai échangé ma roulotte pour une neuve... même si il a fallu que je monte 5 fois de Gatineau à Rockland j'ai eu un excellent service, vraiment!! Martin le gérant de service et Pascal notre vendeur ont rendu notre expérience des plus agréables... jamais eu un service comme ca d'un concessionnaire... tout cas pas quand j'ai acheté de Carl Ford à Buckingham mon Ranger 2020... bref, je recommande fortement cette compagnie et je reviendrai toujours voir les nouveautés... 😀
Thank you to Pascal and Ramin for making our dream RV a reality today. After shopping around the Ottawa area RV dealerships, Safari stands out head and shoulders above the rest in pricing and customer service. 100 percent worth the drive from Kanata.
Buying our Travel Trailer from Safari RV was a fantastic experience. From our awesome sales rep Pascal, to their Manager Nick and Finance guru Charnel we were made to feel like their future happiness was tied directly to ours. Pascal especially made our kids feel welcome and comfortable looking at the units and answered their endless questions. Seeing our kids be comfortable in the unit was a big reason we were confident in our choice. Would recommend to anyone to go see these guys. We had a several hiccups along the purchasing journey but every time we had to call to work out details whoever answered the phone made us feel like they were giving us the VIP treatment. We already have our eye on which unit we would need next if we grow out of this one and we will return to Safari in a heartbeat.
5 star service, from Patrick the RV guy, locally from Rockland to the GM to parts and service! We are beyond thrilled to enjoy our 2021 Vibe!! Thanks for making our family happy and the transition from our old trailer to our new one easy as can be!!
We just bought our first ever BRAND NEW trailer from RV Safari in Rockland. Thank you to Pat the RV guy and to the General Manager for making this purchase effortless. Amazing customer service and friendly staff. Thank you again and we are looking forward to camping in our New Forests River VIBE!!!!!!!
Great service and pleasant people to deal with.
I highly recommend buying and doing business with the exceptional customer service from the social media communications, to walking on the property and then through the doors and making your purchase on top quality trailers and service. I will make this my one and only place to deal with. Top stars from me
(Translated by Google) Good place to buy a trailer the staff is attentive and courteous (Original) Bonne place pour acheter une roulotte le personnel est attentionné et courtois
We were travelling through Ottawa on our way to Alberta when I was getting an overload error on my trailer brake controller. When trying to troubleshoot I pulled the emergency cable to see if it was still functioning and a short in the wiring burnt the wires from the cable right back to the brakes! Places in Ottawa were booking three weeks out but we were leaving the next day. Rockland is only 30 minutes east of Ottawa and they were able to put a whole new wiring harness and emergency brake cable on our trailer and get us back on the road! Thanks Safari RV! It’s been a week since then and the system is working great.
J'ai eu plusieurs problèmes a l'achat de ma nouvelle fifth wheel, que ce serait trop long à décrire. Le Manager de service, a prit le tout sur lui meme pour faire sure que tout aller etre règle le plus vite possible. So far Matt made sure that all was gonna go smooth and gave me advise on a lot of things, which I wasn't aware off. If you go to Safari RV make sure that you meet with the service manager before you decide to buy anything there. Most of the salesman have experience selling but not necessarily camping experience. They have the knowledge of the camper you want but nothing else most the time. I would recommend Safari RV specially the service department.
Safari RV is a amazing place to buy RV. They even have high quality used vehicles for sale as well. Five-star view highly recommended. Very polite and kind staff
The service department was prompt, friendly, professional, and reasonably priced. I recommend their service and repair facilities and the helpful and courteous staff.
Had some brake work done on my trailer and the Safari RV Service location in Rockland. The service was fast and reliable. I had a call with details on exactly what needed to be done and how much it would cost. Upon pickup the technician even took the time to show me and explain everything that was done. Great experience dealing with these guys highly recommend.
Absolutely great customer service from Matt and his team in the service department. Safari RV is now my go to location for service and parts for my Apex Nano.
Sam was great and got our Toy Hauler sold in a few days. Excellent service.
Awesome quick and efficient service. Sherwin was awesome to deal with 👍
Excellent service !! They make sure your satisfied !! If they keep taking care of me like they do, I'll keep coming back with my business !!
Sam was absolutely great to deal with. He did a great job answering all my questions and finding the info I was seeking in a very speedy manner. I strongly recommend giving Sam and the Safari RV team a chance at your business. Thanks again Sam. 😁
Thank you safari rv and a big thank you to Sam Agaybi for your expertise and service.
I can't say enough good things about my experience with Safari RV and Sam from sales. We saw a unit that interested us and after many questions over the phone drove 9 hours to see it in person. It was a used unit and I spent at least 6 hours looking it over inside and out. Sam patiently answered several hundred questions and even had the service manager come and answer those he couldn't. The next day Sam came in on his day off to wrap things up and Charbel from finance took his time to make sure we were leaving happy and with our 'forever' motorhome. Great sales and customer service, wish we lived closer so we could deal with them for regular maintenance service. Thank you Safari RV team
Sherwin was very good , not pushy at all , loved their service
Had a great experience buying a trailer at Safari in Rockland great people ti deal with and Sherwin was very easy to deal with there was no pressure it was great
Bought my '21 Kodiak at Safari. Nothing less of an awsome experience. From the sale experience to service down the road, all around satisfied by the team there. Would recomend.
We had to take our new RV in for repairs due to an accident and Safari, being Matt, was excellent to deal with. Not only did they fix all the damage but Matt also agreed to do work on our shower which leaked from the time we received our unit but wasn't covered under warranty. I would definitely recommend Safari for any repairs for a quick and efficient service.
TJ and Charbel are incredible people to work with. They listened to what we wanted and showed us what we asked for.
(Translated by Google) Excellent service from the sales department! special thanks to Sherwin (Original) Excellent service du département des ventes! merci spécial à Sherwin
My recent visit to Safari RV was a great experience my associate Sherwin was extremely knowledgeable and helpful. Thank you for the exceptional customer service!
Good people and good service
Samer is the best.
Very friendly and helpful staff, service with a smile! Sherwin helped us find a great trailer for our needs. He listened to what we needed and found 4 possible trailers for us. We decided on a park model and are very happy. We found all the staff very friendly and helpful; especially the great advice from Charbel.
Samer was great. Highly recommend this place when buying an RV, great service, fantastic prices!
Hey great customer service. Sherwin definitely went the extra mile to get us what we wanted. Thanks sherwin
Samer provides the highest level of service in the industry and I trust his advice.
We where at Maple View Campground last year and had a few issues. The lady at parts counter was awesome. Going way above and beyond what I expected from a small dealership to find the resolution to our issues. As a life long camper, will definitely be back and possibly looking at a new camper in the near future.
Dealt with Matt Gervais in service for the maintenance work of my RV. Great service and experience with the whole team from beginning to end! Would highly recommend them to anyone looking to purchase or for maintaining their RV.
Bought a trailer for my kids from this dealership a few months back. Had a great experience. service was good. Sherwin the sales consultant there helped us in finding the trailer according to our requirement. The management was co-operative and got us approved in a day. Very smooth service. very helpful staff. I fully recommend this place.
We brought our motor home there for repair and they couldn't have been more accommodating. They are fast and offer the best reasonable price solution and are extremely patient. They explain everything and go above and beyond to make your experience pleasant. Thank you to Alicia and Mathieu and sorry if I missed anyone. Second visit to Safari RV Service Department for winterizing and a few other things and once again great experience. Years of owning many RV's and this is by far the best service dept we have ever come across. Please don't change! Thank you Alicia and Mathieu:)
Great work, quick turnaround and pricing is reasonable. Elisa provided efficient service and I recommend going to see her if you need any trailer work done.
Wonderful friendly ! I needed to get some work done on my RV and decided to give Safari RV a try. Great service and Elisa was very friendly to deal with.
Had a wonderful experience, Elisa was able to offer excellent quality of service by addressing all of my concerns in a timely manner, I would not hesitate to recommend her to everyone I know that has an issue with their r.v.
Can't say enough positive things about Matt, Elisa and the service staff at Safari RV. Preventative maintenance work was done quickly and at a reasonable price. Extremely pleasant people to deal with.
Matt took great care of my issues with flat tire. not just one but two. new tires ordered an installed at agreat price and in the time frame promised.will returnfor more care and upkeep of my large trailer.
I went to Safari RV to look at trailers. I had no intentions of buying just yet as I was just starting to get to know the rv life. Sam took lots of time to send me listings. At first, I was glancing at them but something didn't click, I was very indecisive. Sam went through an entire lot at the rv sale and found one that checked all my boxes. When it came time to pick up we realized that my vehicle hitch was too low due to it being installed under the bumper after market. Sam and the sales and finance team worked diligently and hard to swap it out for one with a lower tongue. I am amazed at the professionalism and dedication to helping out their clients even when things don't go completely as planned. I will definitely be returning when the time comes to upgrade my hybrid trailer. I absolutely love my trailer and I am grateful for the assistance of the safari rv team in Rockland! Thanks 😊
After a few miscommunications during an incredibly stressful event, safari’s service team came out to assist us with our brand new 2023 vibe’s flooding issue. A few things were not explained properly and I can vouch that it doesn’t take much in the heat of the moment for wires to get crossed. Matt in service immediately came out this morning and was able to explain and fix anything that needed fixing and even went as far as bringing a spare propane tank for us since he saw both of ours were empt my and levelling the trailer properly after finishing the repairs. I have to say I am definitely blown away by that! I will however be Pursuing forest river for damages to my golf cart and for the event itself that we ended up paying for. It was negligence on their part and they need to be made aware that it is unacceptable. Safari however has done their part, will continue to do their part in the future if needed and we are good to enjoy our brand new trailer again. I am grateful and appreciative and my faith is definitely restored in the company!
(Translated by Google) Excellent service after sale👍 (Original) Exellent service après vente👍
Very good and efficient teams (sales, parts and maintenance services)! Elisa was really efficient when time came for communications with the manufacturer about warranty work that had to be done on our trailer. Cheers to Safari RV in Rockland!
Matt is amazing. He was very thorough and was able to answer all of my questions (with no judgement)
Mathieu is very helpful , very knowledgeable and gives wonderful service.
Very good people listen to you very clean polite very very nice people to deal excellent service good pricing
Thank you to Mathieu Gervais for kind service today. It is always nice to speak to a knowledgeable person.
Always expect the best service from Mat Gervais. Would strongly recommend.
Great service and professional. Mathieu is one of the best hard working and he his there when help is needed with camper issues. Quick in answering any questions or worries. Great overall dealership!! 5 stars for all staff :D
Mathieu has been helpful and friendly with helping us find parts for the used trailer we purchased last fall.
(Translated by Google) Super good experience with after-sales service. Service Manager Mathieu G. took the time to answer all our questions! (Original) Super bonne expérience avec le service après vente. Le service Manager Mathieu G. a pris le temps de répondre à toute nos questions !
Mathieu Gervais took the time to show of what we were looking for. Very Good experience.
(Translated by Google) Very good service from Matt Gervais regarding RV repair products. (Original) Très bon service de Matt Gervais concernant des produits de réparation de rv.
We had a great experience with Mathieu Gervais. I wish all service was as easy as he made it! Thank you Mathieu. You were awesome!
Mathieu G and his team are always helpful and attentive to details! And always make us feel welcomed!
(Translated by Google) Thanks to Mathieu for the good services. Ready to answer any questions and ensures the customer understands. It takes away a lot of stress having good service. Will definitely return in the future. (Original) Merci à Mathieu pour les bons services. Prêt à répondre n'importe de quelles questions et s'assure que le client comprend. Ça enlève un grand stress avoir du bon service. Va définitivement retourner dans le futur.
Mathieu took the time to explain the repairs on our rv.
Wonderful experience. Purchased a second unit for a rental. Carl was easy to deal with and Mathieu made sure everything was in order on pickup date. Quick, simple and efficient.
Mathieu is always friendly and helpful.
Mathieu provides excellent service and is very knowledgeable
My toaster in my RV was not working within the first week of purchasing it.. went back to RV Safari and Elisa who served me was very friendly and efficient in helping me fix this issue. Thank you, Elisa!
I had lots of questions about my warranty, what services are provided and what is included and Elisa was always there to help me out and was very patient. Thank you for all your help!
The service was excellent. Elisa was very helpful and made the process painless ☺️
(Translated by Google) We are very happy with the service received for the purchase of our trailer. Thank you to the Safari team and especially to Mathieu for the excellent after-sales service. (Original) Nous sommes très heureux du service reçu pour l'achat de notre roulotte. Merci à l'équipe Safari et plus particulièrement à Mathieu pour l'excellent service après vente.
We bought our travel trailer from safari RV and the experience was great! Honest, quick and friendly. We’ve also dealt with their service department and as far as service goes, they are top notch. Knowledgeable, friendly and willing to talk to the customer to make sure they are getting what they want. I highly recommend this RV dealership and service department (if your trailer needs repairs).
I brought my camper with a break problem that was not easy to find the actual issue. They could have easily blame the issue on the truck because all of their initial test were trending in that direction but instead they really took the time to listen to what I had to say and tried different test that allowed them to pin point the issue. Really good service and fair on billable time.
We got our new trailer today and the manager came out twice to our campground to fix the toilet so I can have water. Amazing service and very grateful!!!! Thank you!!! Highly recommended!!!!
Sam was very helpful in finding a travel trailer that fitted our needs/wants. Made the trade in seamlessly.
Sam was great, delivery team was great. Picked up our NoBo 10.6 and everything was perfect. They installed the stabilizer and gave us lessons on everything. Very happy, looking forward to camping this summer. Yup
Huge shoutout to Sam for great service, patients and understanding while making a decision on an RV. He was knowledgeable and gave us exactly what we were looking for! Super excited to see the great staff when I go and pick our new trailer!
One Friday evening after a long day's work with some camping in mind for a while now I decided to finally walk in to my local rv dealer Safari rv in Rockland and right away a salesman approach me by the name of Sam Agaybi. Sam was welcoming and vey upfront about every question I felt I needed to ask because I wanted the best travel trail that would suit me and my family for with in our budget. I'm very happy!! with my purchase and I can't with to hit the camp grounds Thank you! Sam Agaybi
At Safari RV we found the trailer we wanted for the price we wanted. Sam was open, honest, and fair. He listened to what we needed and found the right trailer for us. The service department has been excellent in getting me the accessories I want in a timely manner, and though no deal goes without a hiccup or two, they have been quick to resolve any issues I have had without any difficulties.
Great place with amazing service. We bought an rv within 30 minutes and camped with it 4 days after with no problems. Very happy customers.
They are the best for all things RV wise...shop local keep things busy..
I took an opportunity to check Safari RV out. I was met by the very friendly staff. I owned a tow behind trailer that was function for me. Sam Agaybi and I talked. If I was going to change RV several requirements were to be met , from design size , accessablity as well as price. Sam came through with a fantastic deal that met my must have needs . The staff were great and helped with pickup and delivery. it was great to work with a company and people that had my best interest in mind. thanks Sam to you and your team.
Awesome experience so far, sales staff was great. Sam is very helpfull and takes the time for us. Looking forward to years of experiences. Amazing !!!
(Translated by Google) Alright (Original) Très bien
Great service and even helped load up a battery into the car. Could use a bigger parts selection however.
Amazing Selection and Great Staff
Great services. They made you feel part of there family
(Translated by Google) Hello everyone, I exchanged my trailer for a new one... even though I had to go up 5 times from Gatineau to Rockland I had excellent service, really!! Martin the service manager and Pascal our salesman made our experience most pleasant... never had service like that from a dealership... at least not when I bought my 2020 Ranger from Carl Ford in Buckingham.. In short, I highly recommend this company and I will always come back to see what's new... 😀 (Original) Bonjour à tous, Jai échangé ma roulotte pour une neuve... même si il a fallu que je monte 5 fois de Gatineau à Rockland j'ai eu un excellent service, vraiment!! Martin le gérant de service et Pascal notre vendeur ont rendu notre expérience des plus agréables... jamais eu un service comme ca d'un concessionnaire... tout cas pas quand j'ai acheté de Carl Ford à Buckingham mon Ranger 2020... bref, je recommande fortement cette compagnie et je reviendrai toujours voir les nouveautés... 😀
Thank you to Pascal and Ramin for making our dream RV a reality today. After shopping around the Ottawa area RV dealerships, Safari stands out head and shoulders above the rest in pricing and customer service. 100 percent worth the drive from Kanata.
Buying our Travel Trailer from Safari RV was a fantastic experience. From our awesome sales rep Pascal, to their Manager Nick and Finance guru Charnel we were made to feel like their future happiness was tied directly to ours. Pascal especially made our kids feel welcome and comfortable looking at the units and answered their endless questions. Seeing our kids be comfortable in the unit was a big reason we were confident in our choice. Would recommend to anyone to go see these guys. We had a several hiccups along the purchasing journey but every time we had to call to work out details whoever answered the phone made us feel like they were giving us the VIP treatment. We already have our eye on which unit we would need next if we grow out of this one and we will return to Safari in a heartbeat.
5 star service, from Patrick the RV guy, locally from Rockland to the GM to parts and service! We are beyond thrilled to enjoy our 2021 Vibe!! Thanks for making our family happy and the transition from our old trailer to our new one easy as can be!!
We just bought our first ever BRAND NEW trailer from RV Safari in Rockland. Thank you to Pat the RV guy and to the General Manager for making this purchase effortless. Amazing customer service and friendly staff. Thank you again and we are looking forward to camping in our New Forests River VIBE!!!!!!!
Great service and pleasant people to deal with.
I highly recommend buying and doing business with the exceptional customer service from the social media communications, to walking on the property and then through the doors and making your purchase on top quality trailers and service. I will make this my one and only place to deal with. Top stars from me
(Translated by Google) Good place to buy a trailer the staff is attentive and courteous (Original) Bonne place pour acheter une roulotte le personnel est attentionné et courtois
We were travelling through Ottawa on our way to Alberta when I was getting an overload error on my trailer brake controller. When trying to troubleshoot I pulled the emergency cable to see if it was still functioning and a short in the wiring burnt the wires from the cable right back to the brakes! Places in Ottawa were booking three weeks out but we were leaving the next day. Rockland is only 30 minutes east of Ottawa and they were able to put a whole new wiring harness and emergency brake cable on our trailer and get us back on the road! Thanks Safari RV! It’s been a week since then and the system is working great.
J'ai eu plusieurs problèmes a l'achat de ma nouvelle fifth wheel, que ce serait trop long à décrire. Le Manager de service, a prit le tout sur lui meme pour faire sure que tout aller etre règle le plus vite possible. So far Matt made sure that all was gonna go smooth and gave me advise on a lot of things, which I wasn't aware off. If you go to Safari RV make sure that you meet with the service manager before you decide to buy anything there. Most of the salesman have experience selling but not necessarily camping experience. They have the knowledge of the camper you want but nothing else most the time. I would recommend Safari RV specially the service department.
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